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SerPAK Support Services is flexable, hassle free IT solution for small and medium-sized enterprises (SMEs).
It is a multi-usage service plan designed to give maximum flexibility to all businesses using on-demand activation for a range of IT services maintenance plan. It is based on a pre-defined scope of services and established services-level targeted at SMEs. Customers will just need to purchase one time, a credit based-equivalent of dollar for IT-technical support, where upon usage, the credits will be deducted accordingly. The monthly maintenance plan will charge a fixed credit every month based on the number of machines that the customer has, to ensure that the SME has an IT service that allows it to enjoy enterprise like services with a small cash outlay.
A simple call to SerPAK Support Specialist is all you need to solve your IT problems. SMEs can capitalise on IBUS’ professional IT services without having a full time IT staff. Cut down overheads with SerPAK Support Services that comprises:
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Helpdesk Support
FAQ on desktops, server & network
Microsoft Office usage support
Microsoft OS Support
Isolate problems related to hardware, network or Software
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Desktop Support
Microsoft Office usage support
Microsoft OS Support
Email client S/W Support
Resolve problems related to Hardware, network or software
Scheduled Backup / Restoration
Hardware installation & replacement
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System Support
Microsoft Server technical support
Microsoft IIS, Proxy and Exchange Support
Server Performance checking & recommendations
Network system, connectivity & configuration
Scheduled Backup / Restoration
System administration that include user ID, p/w, security, profile and server resources
Others Support Services are subject to review and acceptance by IBUS
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